SASSA Identification Message Failed – [Solution]

Have you applied for a SASSA SRD grant? Some SRD grant applications received an ‘Identity Verification Failed’ status, here it means if your name, surname, or ID number cannot be matched with the Home Affairs database. However, diagnosing the exact reason is a challenging task for many people.  

Many individuals in South Africa ask several questions, like – what does an ‘identity verification failed’ status mean? and how can I fix my SASSA r350 identity verification? We understand the possible frustration and questions that may arise while troubleshooting these problems and have compiled detailed answers to them. In this article, you will find all the answers to your identity verification questions for SASSA.

How To Fix ‘Identity Verification Failed’ SRD Status?

You do not need to worry if the “SASSA Identity Verification Failed” message appears. By taking the following steps, you can resolve the issue and ensure that your application runs smoothly.

Step 1: Online Update

Tip: When you receive a rejection status, SASSA recommends you to appeal within 30 days via their website or by visiting their office. Beneficiaries should appeal every month if SASSA Identity verification fails; otherwise, their status will remain the same.

Step 2: Get SASSA Support

If you are confident your information is accurate, contact Sassa’s support team. They can provide guidance and assistance to resolve the verification issue. You can reach Sassa offices by phone, email, or in person.

Step 3: Find the Nearest SASSA Office

It may be necessary for you to visit your nearest Sassa office if nothing goes in your favor. Bring all relevant documents along with you to verify your verification status. Sassa staff can assist you during the process if needed.

How Do You Track Your SRD Grant Online?

Your application status may not be visible in some cases. Due to Sassa’s current processing of millions of applications, applicants may not be able to see their application status immediately. But here are a few ways that you can track your SRD grant online:

How Long does SASSA identity verification take?

The SASSA Identity verification process for banks does not have a set timeframe, but it can take up to seven working days. Please be patient while SASSA verifies your identity with your bank

Reasons For Identity Verification Failure

An identity verification failure on SASSA means that SASSA was not able to confirm your identity based on the information you provided. Here are the main reasons why the verification failed.

False Information:

A common reason for verification failure is providing wrong personal information during the application process. It can be a misspelling, an inaccuracy in an identification number, or an outdated piece of information.

Docs missing: 

Sassa requires a valid ID card, proof of residence, and other documents for identity verification. A verification may not be successful if these documents are not submitted or if incomplete information is provided.

Errors in data:

In some cases, the applicant’s information may differ from the official records. These discrepancies can lead to a failure to verify.

Bugs:

Verification processes can also fail due to technical issues or system glitches. Despite being rare, there are still instances of this type of incident.

Conclusion

If you have experienced an identity verification failure, don’t worry. Resubmitting your application will expedite the reconsideration process. You will need to appeal for an SRD grant if your application is rejected.